Vertical

Sales & Customer Service

Modernise seller and agent workflows with Dynamics 365 Sales, Customer Service, and embedded Copilot — measured in pipeline velocity and CSAT.

Vertical snapshot

Sales & Customer Service on Microsoft + AI

Dynamics 365 SalesCustomer ServiceCopilot StudioAzure Communication
Where AI lands first

High-impact moves. Built to ship.

00

Seller Copilot grounded in CRM + email

01

Customer Service voice and digital channels

02

Knowledge management with generative answers

03

Real-time sentiment and supervisor assist

Microsoft stack

The platforms we run.

Dynamics 365 SalesCustomer ServiceCopilot StudioAzure Communication
Selected outcomes

Programs that compound.

B2B SaaS

Seller Copilot rollout

Pipeline conversion up 19% in two quarters.

Telco

Voice + digital service

AHT down 23%, deflection up 31%.

Start the conversation

Make your next Microsoft + AI initiative the one that ships.

One partner across strategy, build, and managed operations for Dynamics 365, Power Platform, Copilot Studio, and Azure AI.