AAmniZen AI
Practice 05 · Microsoft Ecosystem

Managed Support — D365 & Power Platform

The team that built it, still runs it — under SLA.

Our mission here

Engineered for the next decade,

Most partners disappear at go-live. We stay. Our managed service runs your Dynamics 365 and Power Platform estate under measurable SLAs — Tier 1 to Tier 3, environment health, ALM, and a continuous improvement backlog that compounds value every quarter.

What we deliver

Capability,

00

Tier 1–3 application support

Follow-the-sun support across functional, technical, and platform layers under 99.95% SLAs.

01

Environment & ALM operations

Release management, solution promotion, environment refreshes, and DLP stewardship.

02

Continuous improvement

A funded backlog of enhancements delivered each quarter against business KPIs.

03

FinOps & licensing optimisation

Continuous review of Dynamics, Power Platform, and Azure consumption against value.

Microsoft stack

The platforms we run.

Dynamics 365Power PlatformAzure DevOpsAzure MonitorPower Platform CoE
Outcomes

What you get.

  • 99.95% SLA, audited monthly
  • Quarterly release cadence with zero regression
  • A measurable improvement backlog, not a ticket queue
Case Study · MEA

Proof, with numbers.

MEA
National Government Entity · Saudi Arabia

9,000-user D365 estate operated under 99.95% SLA, MTTR down 72%

Challenge

A ministry-scale Dynamics 365 and Power Platform estate ran with no SLA, unclear ownership, and a release backlog exceeding 80 items. Citizen-service KPIs were slipping.

Solution

AmniZen took over operations under a 99.95% SLA, stood up a hardened CoE, and re-platformed the release pipeline to a fortnightly cadence with automated regression.

Impact
  • MTTR reduced 72% within two quarters
  • SAR 31M annual operating cost avoided versus prior vendor model
  • Quarterly releases shipped with zero production regressions, 6 quarters running
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