AAmniZen AI
Practice 05 · Microsoft Ecosystem

Managed Support — D365 and Power Platform

The team that built it, still runs it — under SLA.

Our mission here

Engineered for the next decade,

Most partners disappear at go-live. We stay. Our managed service runs your Dynamics 365 and Power Platform estate under measurable SLAs — Tier 1 to Tier 3, environment health, ALM, and a continuous improvement backlog that compounds value every quarter.

What we deliver

Capability,

00

Tier 1–3 application support

Follow-the-sun support across functional, technical, and platform layers under 99.95% SLAs.

01

Environment and ALM operations

Release management, solution promotion, environment refreshes, and DLP stewardship.

02

Continuous improvement

A funded backlog of enhancements delivered each quarter against business KPIs.

03

FinOps and licensing optimisation

Continuous review of Dynamics, Power Platform, and Azure consumption against value.

Microsoft stack

The platforms we run.

Dynamics 365Power PlatformAzure DevOpsAzure MonitorPower Platform CoE
Outcomes

What you get.

  • 99.95% SLA, audited monthly
  • Quarterly release cadence with zero regression
  • A measurable improvement backlog, not a ticket queue
Case Study · MEA

Proof, with numbers.

MEA
National Government Entity · Saudi Arabia

9,000-user D365 estate operated under 99.95% SLA, MTTR down 72%

Challenge

A ministry-scale Dynamics 365 and Power Platform estate ran with no SLA, unclear ownership, and a release backlog exceeding 80 items. Citizen-service KPIs were slipping.

Solution

AmniZen took over operations under a 99.95% SLA, stood up a hardened CoE, and re-platformed the release pipeline to a fortnightly cadence with automated regression.

Impact
  • MTTR reduced 72% within two quarters
  • SAR 31M annual operating cost avoided versus prior vendor model
  • Quarterly releases shipped with zero production regressions, 6 quarters running
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